Wireless customers using 4G LTE-enabled devices face lesser data-related issues, than customers who use 3G and other 4G-enabled devices, according to a report by the J.D. Power and Associates.
The study finds that the number of data-related problems, especially those related to slow connection speeds, is lower among customers using 4G LTE-enabled devices than among those using devices with older 3G/4G technology standards, such as WiMAX and HSPA+.
The report suggests that improving network performance, especially for customers using 4G LTE devices, may translate into incremental revenue by not only increasing monthly spending, but also lowering churn rates.